Responsible Gambling at ZizoBet

What Safer Gambling Tools Are For

Pokies and live casino games are designed for entertainment, not income. Safer gambling tools help you stay in control of your time and your money, so play never costs more than you planned to spend.

Every tool on this page is free to use and sits within your ZizoBet account settings. None of them are a punishment. They exist because gambling should feel fun from start to finish, and the moment it stops feeling that way, you should have a quick way to step back.

We set these tools out plainly here because understanding them before you deposit is part of playing responsibly. You are always 18 years or older to hold an account and use any of these controls.

Self-Exclusion and How It Works

Self-exclusion lets you lock yourself out of your account for a period you choose, or permanently. It is the strongest tool available and is meant for when you need a complete break rather than a smaller limit.

How self-exclusion applies to your account

Once self-exclusion is active, you cannot log in, deposit or place bets for the period selected. Marketing emails and promotional contact stop as well, so you are not tempted back in before you are ready.

What happens when the period ends

Short self-exclusion periods lift automatically once the time runs out. Longer or permanent exclusions require you to contact support directly to discuss reopening an account, giving you a built-in cooling-off step rather than an instant return.

Self-exclusion through your account covers your activity on ZizoBet. It does not replace national self-exclusion schemes for Australian-licensed wagering operators, which are a separate service for domestic betting accounts.

Safer Gambling Tools at a Glance

The table below sets out each tool, what it actually does to your account, and how you switch it on. Use whichever combination suits how you play.

Limits only ever get tighter instantly. Any request to raise a limit or shorten a cooling-off period goes through a review, not an automatic switch, so there is always a pause for second thoughts.

Setting a Limit: Step by Step

Deposit, loss and time limits work the same way to set up. Follow these steps from your account dashboard.

1. Log in to your ZizoBet account and open your account settings.
2. Find the responsible gambling or safer play section.
3. Choose the tool you want: deposit limit, loss limit or time limit.
4. Select the period: daily, weekly or monthly.
5. Enter the amount or time you are comfortable with.
6. Confirm the change. Lower limits apply straight away; increases are reviewed before they take effect.
7. Check your settings regularly and adjust them as your circumstances change.

If you are not sure what figure to set, start conservatively. You can always lower a limit further at any time, no questions asked.

Recognising the Warning Signs

Problem gambling can build up gradually, and it is not always obvious from the inside. Watch for these patterns in yourself or someone close to you.

• Spending more time or money on pokies than you intended, repeatedly
• Chasing losses by depositing again to try to win back what you spent
• Borrowing money, selling items or using funds meant for bills to keep playing
• Feeling restless, anxious or irritable when you try to cut back or stop
• Hiding how much you play or spend from family or friends
• Gambling to escape stress, boredom or low mood rather than for enjoyment
• Neglecting work, study, relationships or sleep because of time spent playing

Noticing even one or two of these signs is worth acting on early. Using a deposit limit, a time limit or a short self-exclusion while things feel manageable is far easier than waiting until they are not.

Where to Get Help Locally

Support is free, confidential and available whether or not you decide to keep playing anywhere at all.

• Gambling Help Online: 1800 858 858, available 24/7, also online at gamblinghelponline.org.au with live chat and counselling.
• Lifeline: 13 11 14, for crisis support if gambling is affecting your mental health more broadly.

These services are run independently of any casino operator. You can contact them any time, whether you want practical tools, someone to talk to, or support for a family member affected by someone else's gambling.

ZizoBet is for players aged 18 and over. If gambling stops being enjoyable, or you recognise any of the warning signs above, please reach out to Gambling Help Online before it becomes a bigger problem.

Frequently Asked Questions

How long does a self-exclusion period last on ZizoBet?

You choose the length when you set it up, from a short break through to a permanent exclusion. Short periods lift automatically; permanent or extended exclusions require contacting support to review before any account reopens.

Can I lower my deposit limit immediately if I am worried about my spending?

Yes, lowering a deposit, loss or time limit applies straight away once confirmed in your account settings. Only increases to a limit go through a review period, giving you a built-in delay before you can spend more.

What is a reality check and how often does it appear?

A reality check is an on-screen reminder showing how long you have been playing and how much you have spent. You choose how frequently it appears when you enable it in your account settings.

Does self-exclusion on ZizoBet stop promotional emails as well as login access?

Yes, once self-exclusion is active you cannot log in, deposit or place bets, and marketing emails and promotional contact stop for the duration of the exclusion period you selected.

Who can I talk to if someone else's gambling is affecting my family?

Gambling Help Online on 1800 858 858 supports family members and friends affected by someone else's gambling, not only the person playing. The service is free, confidential and available 24/7 by phone or online chat.

Is there a cost to using deposit, loss or time limits on my account?

No, all safer gambling tools including deposit limits, loss limits, time limits, reality checks and self-exclusion are free to set up and adjust through your account settings at any time.